CANCELLATIONS

At Zivorimex, we know that plans can change. This policy explains how to cancel or change your order, what happens once your order has been shipped and when we may need to cancel an order ourselves. It does not affect your statutory right of withdrawal, which is explained in our Refund and Returns Policy.

BUSINESS INFORMATION

Shop name: Zivorimex

Company: Casara UG (haftungsbeschränkt), trading as Zivorimex

Managing Director: Carsten-Oliver Springer

Commercial Register: HRB 54579, Amtsgericht Mainz

Address: Im Rothenfeld 6, 55234 Wendelsheim, Germany

Email: info@zivorimex.com

Phone: +49 157 38462091

CANCELLING BEFORE DISPATCH

If you would like to cancel your order, please email us at info@zivorimex.com as soon as possible. Include your order number, your full name and the email address you used for your order, and tell us whether you want to cancel the whole order or only certain items. As long as your order has not yet been handed over to the carrier, we will cancel it, confirm the cancellation by email and refund the full amount to your original payment method without undue delay and no later than fourteen days.

ORDERS ALREADY DISPATCHED

Once your order has been shipped, it can no longer be cancelled. You can still use your statutory right of withdrawal within fourteen days of receiving your goods and send the items back as described in our Refund and Returns Policy. If you no longer want an item, please keep it in its original condition. Essential oils can only be returned if their original seal is still intact.

CHANGING YOUR ORDER

If you would like to swap a product, add items or correct your delivery address, please contact us as soon as possible. We are happy to update your order as long as it has not yet been shipped. If changes are no longer possible, you can cancel or withdraw from your order and simply place a new one.

CUSTOM AND PERSONALISED ITEMS

Items made to your specifications or personalised for you, such as custom orgonite pieces, can only be cancelled before we have started making them. After that point, the order can no longer be cancelled and the statutory right of withdrawal does not apply.

CANCELLATIONS BY ZIVORIMEX

In some cases, we may need to cancel an order ourselves, for example if an item is out of stock, if there is an obvious mistake in the price or product details, if payment could not be completed, if an order appears to be fraudulent or unauthorised, or if we cannot deliver to your address. If this happens, we will let you know by email and refund any amount you have already paid in full to your original payment method as quickly as possible.

PARTIAL CANCELLATIONS

If only part of your order is cancelled, we will refund the amount for the cancelled items. Since shipping within Germany is always free, the rest of your order will still be delivered at no extra cost.

If you have any questions about cancelling or changing an order, please email us at info@zivorimex.com or call us at +49 157 38462091.