SHIPPING & DELIVERY

Thank you for shopping with Zivorimex. We want your essential oils, orgonite and other spiritual products to reach you safely and in perfect condition. This policy explains how we prepare, pack and ship your order.

BUSINESS INFORMATION

Shop name: Zivorimex

Company: Casara UG (haftungsbeschränkt), trading as Zivorimex

Managing Director: Carsten-Oliver Springer

Commercial Register: HRB 54579, Amtsgericht Mainz

Address: Im Rothenfeld 6, 55234 Wendelsheim, Germany

Email: info@zivorimex.com

Phone: +49 157 38462091

DELIVERY AREA

We currently ship within Germany only. Unfortunately, we are not able to deliver to addresses outside Germany at this time.

SHIPPING COSTS

Shipping is free on every order within Germany. There are no hidden fees, and the total you see at checkout is the total you pay.

ORDER PROCESSING

We start preparing your order as soon as we have received your full payment. Orders are processed on business days (Monday to Friday, excluding public holidays in Germany). Orders placed on a weekend or public holiday are processed on the next business day. During busy periods, such as the weeks before Christmas, processing may take a little longer. If there is a noticeable delay, we will let you know. Once your parcel is on its way, you will receive a shipping confirmation by email, including a tracking number where available.

DELIVERY TIMES

After dispatch, delivery within Germany usually takes 3 to 5 business days. These are estimated delivery times, not guaranteed dates. Occasionally there may be delays caused by the carrier, the weather, public holidays or other circumstances outside our control.

PACKAGING

Every order is packed by hand with care. Essential oil bottles are sealed, packed upright and protected so they cannot leak or break during transport. Orgonite pieces and other fragile items are wrapped individually and cushioned so they arrive safely and ready to use.

TRACKING YOUR ORDER

You can follow your parcel on the carrier's website using the tracking number in your shipping confirmation. Please allow up to 24 hours for the tracking information to become active.

DELIVERY ADDRESS AND MISSED DELIVERIES

Please make sure your delivery address is complete and correct. We cannot be held responsible for delays or failed deliveries caused by an incorrect address. If you notice a mistake, contact us as soon as possible, because we can only change the address before your order has been dispatched. If a parcel comes back to us because the address was wrong or the parcel was not collected, we will contact you to arrange a new delivery. If you are not at home, the carrier may leave your parcel with a neighbour, take it to a nearby parcel shop or leave a notice with further instructions.

DAMAGED, MISSING OR INCORRECT ITEMS

Please check your order when it arrives. If your parcel is damaged, a bottle has leaked or broken, an item is missing or you received the wrong product, please contact us at info@zivorimex.com as soon as possible. Include your order number and, if possible, a few photos. We will quickly send you a replacement or refund you. Your statutory warranty rights remain unaffected.

LOST PARCELS

If your tracking has not been updated for an unusually long time or your parcel has not arrived within the expected delivery time, please let us know. We will look into it with the carrier, and if the parcel is confirmed as lost, we will send you a replacement or issue a refund.

TRANSFER OF RISK

If you are a consumer, the risk of loss or damage only passes to you once the goods have been delivered to you or to a person you have authorised to receive them.

TAXES

All prices include German VAT. As we only ship within Germany, no customs duties apply.

If you have any questions about shipping or your delivery, please email us at info@zivorimex.com or call us at +49 157 38462091.