PRIVACY POLICY

This Privacy Policy explains how Zivorimex collects, uses and protects your personal data when you visit our website, create an account, contact us or place an order. We process your data in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

CONTROLLER

Shop name: Zivorimex

Company: Casara UG (haftungsbeschränkt), trading as Zivorimex

Managing Director: Carsten-Oliver Springer

Commercial Register: HRB 54579, Amtsgericht Mainz

Address: Im Rothenfeld 6, 55234 Wendelsheim, Germany

Email: info@zivorimex.com

Phone: +49 157 38462091

DATA WE COLLECT

Depending on how you use our website, we may collect the following data: your name, email address, phone number and billing and delivery address; order details such as the products you buy, prices and any returns; your chosen payment method and payment status (full card or bank details are handled by our payment providers and are never stored by us); account details if you register; messages you send us; reviews or photos you choose to share; and technical data such as your IP address, browser type, device and the pages you visit. Data from analytics and marketing cookies is only collected if you have given your consent.

WHY AND HOW WE USE YOUR DATA

We use your data to process and deliver your orders, manage your customer account, handle returns and refunds and answer your questions, for example about our essential oils or orgonite (Art. 6(1)(b) GDPR). We also use it to keep our website secure and working properly and to prevent fraud, based on our legitimate interest (Art. 6(1)(f) GDPR). With your consent, we send newsletters, publish your reviews or photos and use analytics and marketing cookies (Art. 6(1)(a) GDPR and § 25(1) TDDDG). We also keep records that we are required to keep under commercial and tax law (Art. 6(1)(c) GDPR). You can withdraw your consent or unsubscribe at any time.

Strictly necessary cookies make essential functions possible, such as your shopping cart, checkout and login, and do not require your consent (§ 25(2) TDDDG). Analytics, personalisation and marketing cookies are only used if you accept them in our cookie banner. You can change your settings at any time in the cookie settings or in your browser.

SHARING YOUR DATA

We only share your data where it is necessary: with payment providers to process your payment, with shipping companies to deliver your order, with hosting and IT service providers who work for us under data processing agreements (Art. 28 GDPR), with our tax advisers, and with public authorities where we are legally required to do so. When you visit our social media pages, the platform operators process your data according to their own privacy policies. If data is transferred to countries outside the EU or EEA, we make sure it is properly protected through an adequacy decision or the EU Standard Contractual Clauses. We will never sell your personal data.

HOW LONG WE KEEP YOUR DATA

We keep your data only for as long as necessary. Order and invoice records are kept for up to 10 years in line with German commercial and tax law. Account data is kept until you delete your account, newsletter data until you unsubscribe, and reviews or photos until you ask us to remove them. Messages and technical log data are deleted as soon as they are no longer needed.

YOUR RIGHTS

You have the right to access, correct or delete your personal data, to restrict or object to its processing, to receive your data in a portable format and to withdraw your consent at any time (Art. 15 to 21 and Art. 7(3) GDPR). To exercise any of these rights, simply contact us at info@zivorimex.com. You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of Rhineland Palatinate (Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland Pfalz), Mainz, Germany.

DATA SECURITY

We use appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption across our entire website. No transmission over the internet can ever be completely secure, but we take every reasonable step to keep your data safe.

CHILDREN

Our shop is intended for adults. We do not knowingly collect personal data from children under the age of 16. If you believe a child has given us personal data, please contact us so we can delete it.

AUTOMATED DECISIONS AND UPDATES

We do not use automated decision making or profiling that has legal or similarly significant effects on you. We may update this Privacy Policy from time to time, and the current version will always be available on our website.