REFUND & RETURNS

At Zivorimex, we want you to be truly happy with your order. If something is not right for you, we are here to help. This policy explains your right of withdrawal, how to send items back and how refunds are handled under German and EU consumer protection law.

BUSINESS INFORMATION

Shop name: Zivorimex

Company: Casara UG (haftungsbeschränkt), trading as Zivorimex

Managing Director: Carsten-Oliver Springer

Commercial Register: HRB 54579, Amtsgericht Mainz

Address: Im Rothenfeld 6, 55234 Wendelsheim, Germany

Email: info@zivorimex.com

Phone: +49 157 38462091

RIGHT OF WITHDRAWAL

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If several items from one order are delivered separately, the period begins on the day on which you, or a third party named by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us (Casara UG (haftungsbeschränkt), trading as Zivorimex, Im Rothenfeld 6, 55234 Wendelsheim, Germany, email: info@zivorimex.com, phone: +49 157 38462091) of your decision to withdraw from this contract by means of a clear statement, for example a letter sent by post or an email. You may use the model withdrawal form at the end of this page, but this is not mandatory. To meet the withdrawal deadline, it is enough for you to send your notice before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. You will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them, whichever happens first.

You must send the goods back to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen days have expired. You bear the direct cost of returning the goods. You only have to pay for any loss in value of the goods if this loss is due to handling them in a way that was not necessary to check their nature, characteristics and functioning.

EXCLUSIONS

The right of withdrawal does not apply to goods that were made to your specifications or clearly personalised for you, for example custom orgonite pieces made to your individual wishes.

The right of withdrawal also expires for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This applies in particular to essential oils. Unopened essential oils with their original seal intact can be returned as usual.

HANDLING YOUR ITEMS

You are welcome to look at your items closely, just as you would in a shop. Please do not open sealed essential oil bottles if you think you might want to return them. Orgonite and other items should be returned clean, undamaged and, if possible, in their original packaging. If items show signs of use beyond what is needed to inspect them, we may deduct a reasonable amount from your refund to cover the loss in value.

HOW TO RETURN AN ITEM

Please email us at info@zivorimex.com with your order number and the items you would like to return. Pack the items carefully, ideally in their original packaging, and make sure glass bottles and fragile pieces are well protected. Send your return to:

Casara UG (haftungsbeschränkt), trading as Zivorimex

Im Rothenfeld 6

55234 Wendelsheim

Germany

We recommend using a trackable shipping service and keeping your proof of postage until your refund is complete. Letting us know before you send your return helps us process it faster.

EXCHANGES

If you would like a different product, simply return the original item and place a new order for the one you prefer. If you are unsure which oil or orgonite piece is right for you, we are happy to help you choose.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, a bottle has leaked or broken, or you received the wrong item, please contact us at info@zivorimex.com as soon as possible with your order number and, if possible, photos. In these cases, we will send you a replacement or a refund and cover the cost of return shipping.

STATUTORY WARRANTY

You are entitled to the statutory warranty rights for defects (gesetzliche Mängelhaftung) under German law. For new goods, the warranty period is two years from the date of delivery. These rights are not limited by this policy or by your right of withdrawal.

REFUND PROCESSING

Once your return has arrived and been checked, we will confirm your refund by email. Refunds are made to your original payment method. Depending on your bank or payment provider, it may take a few extra business days for the money to appear in your account.

If you have any questions about returns, refunds or exchanges, please email us at info@zivorimex.com or call us at +49 157 38462091.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To: Casara UG (haftungsbeschränkt), trading as Zivorimex, Im Rothenfeld 6, 55234 Wendelsheim, Germany, email: info@zivorimex.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.